Frequently Asked Questions
Everything you need to know about your Parlez order.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to start your request.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Clearpay.
Are your products sustainably made?
At Parlez, we are committed to reducing our environmental impact by using organic cotton and recycled materials in a significant portion of our collections.
Can I change or cancel my order?
We aim to process orders quickly, so changes can only be made within 30 minutes of placement. Please contact our support team immediately for assistance.